Privacy Policy

Last updated 29 September 2026

Your privacy matters to us. This policy explains what personal information Falcon Travel Tours collects, why we collect it, how we protect it and the choices you have. The short version: we only collect what we need to plan and deliver your travel, and we will never sell, rent or trade your personal information.

Who we are

Falcon Travel Tours (Pty) Ltd is a travel company based in Cape Town, South Africa. We operate online and are the responsible party (under South Africa's Protection of Personal Information Act, POPIA) and the controller (under the EU and UK General Data Protection Regulation, GDPR) for the personal information described in this policy.

Email: bookings@falcontraveltours.co.za
Phone / WhatsApp: +27 74 114 6521
Information Officer: Yasin Vahora, contactable at the email address above.

Information we collect

Information you give us

Contact details: your name, email address and phone or WhatsApp number.
Travel details: destinations, dates, number of travellers, departure point, preferences and anything you tell us in your message.
Booking details: traveller names and, where a supplier requires it, passport or ID details.
Special requirements such as dietary, medical or accessibility needs, only when you choose to share them so we can arrange your trip. We treat this as special personal information and use it only with your consent.
Travel Trade applications: company name, contact person, registration number, country and website.
Newsletter sign-ups: your first name and email address.

Information collected automatically

Technical data such as your IP address, browser, device type and the pages you visit, collected through cookies and similar technologies. Non-essential cookies are only used with your consent. See our Cookie Policy.

Information from others

Booking platforms and partners such as Viator, GetYourGuide and Tripadvisor when you book one of our experiences through them, and travel trade partners who book on your behalf.

We do not store full payment card details. Payments are handled by secure, PCI-compliant payment providers.

How we use your information

To respond to your enquiry and prepare quotes and itineraries.
To make, manage and confirm bookings with accommodation, transport, tour, cruise, rail and airline suppliers.
To process payments and keep financial records.
To send you important information about your trip, including changes, reminders and documents.
To send newsletters, offers and travel inspiration, only if you have opted in. You can unsubscribe at any time.
To review and manage Travel Trade partner applications and accounts.
With your consent, to understand how our website is used and to measure and improve our advertising.
To protect our business and customers, prevent fraud and meet our legal obligations.

Our legal grounds

We only process personal information when we have a lawful reason to do so:

Contract: to plan and deliver the travel services you ask for.
Consent: for marketing emails, non-essential cookies and special personal information. You can withdraw consent at any time.
Legitimate interests: to run, secure and improve our business in ways you would reasonably expect.
Legal obligation: for example, keeping tax and accounting records.

Who we share it with

We share personal information only when it is needed to deliver your trip or run our business:

Travel suppliers who provide the services you book, such as accommodation, transport, guides, cruise and rail operators and airlines.
Payment providers who process your payments securely.
Service providers who host and support our website, email and systems, including WordPress hosting, WooCommerce and Mailchimp.
Analytics and advertising partners such as Google and Meta, only where you have given consent through our cookie settings.
Authorities or professional advisers where the law requires it or to protect our legal rights.

Everyone we share information with is expected to keep it secure and use it only for the purpose we provide it for. We never sell, rent or trade your personal information.

International transfers

Some of our suppliers and service providers are based outside South Africa, for example in the European Union, the United Kingdom or the United States. When we transfer personal information across borders, we make sure it is protected by appropriate safeguards, such as data protection laws of a similar standard, binding agreements or standard contractual clauses, as required by POPIA and the GDPR. Transfers may also be necessary to deliver the travel services you have booked in another country.

How long we keep it

Enquiries that do not lead to a booking: up to 24 months, so we can help if you get back in touch.
Booking and financial records: at least five years from the date of the relevant tax return, as required by South African tax law.
Newsletter details: until you unsubscribe.
Travel Trade accounts: for as long as the account is active, and a reasonable period afterwards.

When information is no longer needed, we delete or anonymise it securely.

How we protect it

We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access, including encrypted connections (SSL), access controls and trusted service providers. No method of transmission over the internet is completely secure, but if a security compromise affects your information, we will notify you and the relevant regulator as the law requires.

Your rights

Depending on where you live, you have some or all of the following rights:

To know what personal information we hold about you and to receive a copy.
To have inaccurate or incomplete information corrected.
To have your information deleted.
To object to or restrict certain processing, including direct marketing.
To receive your information in a portable format.
To withdraw consent at any time, without affecting processing that has already taken place.
To opt out of the “sale” or “sharing” of personal information and targeted advertising. We do not sell personal information, and you can switch off advertising cookies at any time in our cookie settings.
Not to be discriminated against for exercising your rights.
To lodge a complaint with a regulator: in South Africa, the Information Regulator; in the EU or UK, your local data protection authority or the Information Commissioner's Office.

Making a privacy request

The simplest way is through our contact form: choose Access my data or Delete my data under “Privacy request” and add any details in your message. You can also email bookings@falcontraveltours.co.za.

We may need to verify your identity before acting on a request.
We aim to respond within 30 days.
Requests are free of charge, unless they are clearly unfounded or excessive.
We may need to keep some information where the law requires it, for example financial records.

Cookies

We use cookies that are necessary for the website to work, and, with your consent, cookies for analytics and advertising. You can change your choices at any time using the cookie settings link in the footer. For full details of the cookies we use and why, see our Cookie Policy.

Children

Our website and services are intended for adults. We do not knowingly collect personal information directly from children under 18. When a parent or guardian books travel for a minor, we process the child's information only as needed for the booking and with the parent or guardian's consent.

Links to other websites

Our website links to other sites and platforms, such as booking partners and social media. We are not responsible for their privacy practices, so please read their privacy policies when you visit them.

Changes to this policy

We may update this policy from time to time to reflect changes in the law or in how we work. The date at the top of this page shows when it was last updated. Where changes are significant, we will let you know.

Your data, your choice

Questions about your privacy?

If you'd like to see, correct or delete the information we hold about you, or have any questions about this policy, we're here to help.

Make a privacy request Read our Cookie Policy ⇻